Return & Refund Policy

We take pride in every pouch of Zaikaari that leaves our kitchen. If you are not completely satisfied, we are here to make it right.
2.1 Eligibility for Returns
• Return or replacement requests must be raised within 7 days of delivery.
• Products must be unused, sealed, and in original packaging.
• Items damaged due to mishandling after delivery or opened products are not eligible for return.
2.2 Valid Reasons for Return / Replacement
• Product received is damaged or leaking.
• Wrong item shipped.
• Product is past its expiry date at the time of delivery.
• Significant quality issues (off smell, texture, or taste) — photographic or video evidence required.
2.3 How to Initiate a Return
• Email us at sasfoods.zaikaari@gmail.com with your order number, a brief description of the issue, and supporting photos/videos.
• Our team will review your request within 48 business hours and guide you through the next steps.
• Approved returns may require the item to be shipped back to us. Return shipping costs for eligible claims are borne by Zaikaari.
2.4 Refund Policy
We do not offer refunds. We will only replace packets in the event of a confirmed manufacturing defect. Replacements will be arranged after verification of the claim by our team.
2.5 Cancellation Policy
No cancellations are accepted from the side of consumers once an order has been placed. Please review your order carefully before confirming your purchase.
Note: We reserve the right to refuse returns that do not meet the above conditions. Our decision, made after review, shall be final.